What products do you offer?

We offer a wide range of products, including customisable phone cases, bags, drinkware, and jewellery. Our collections include 'Sophisticase' for personalised phone and AirPods cases, 'Drinks on Me' for stylish drinkware, and 'Around the World in 80 Jewels' featuring jewellery pieces named after cities around the world.

How can I personalise my phone case or bag?

Personalising your phone case or bag is easy! Simply select the product you wish to customise, choose your preferred colour and style, and add your initials or the word of your choice. 

What materials are your products made of?

Our phone cases are made of high-quality faux leather with gold initials or words of your choice. Our bags are designed with premium materials to ensure durability and style.

Do you offer any special collections?

Yes, we have several special collections. 'Sophisticase' features personalised phone and AirPods cases. 'Drinks on Me' offers a variety of stylish drinkware, and 'Around the World in 80 Jewels' showcases jewellery named after cities across the globe.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of purchase. Please ensure the item is in its original condition and packaging. Personalised items, however, are non-refundable unless they are defective or damaged upon arrival.

How long does it take to receive my order?

Standard shipping within Australia typically takes 5-12 business days. International shipping times vary depending on the destination. Please refer to our shipping policy for more detailed information.

How do I care for my faux leather products?

To keep your faux leather products looking their best, avoid excessive exposure to water and direct sunlight. Clean them with a soft, damp cloth and store them in a cool, dry place.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

How can I contact customer service?

You can reach our customer service team via email at thatgirldesigns.co1@gmail.com or by filling out the contact form on our website. We aim to respond to all enquiries within 24 hours.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Do you collaborate with influencers or bloggers?

Yes, we love collaborating with influencers and bloggers. If you're interested, please reach out to us at thatgirldesigns.co1@gmail.com with your details and social media handles.